I was at orange today to renew the subscription for another year, I had to wait for 45 minutes before I got a responce saying, you still have a week left and I can't really pay now because the system doesn't show the due amout for the coming yeat....
anyway that's not the point, the point is while I was waiting, a guy came in, an average 40ish guy I would say, he went to the counter and the following conversation took place.
A: I want to close the account, and disconnect my landline, I don't need my phone anymore...
B: you have to settle the balance before we can disconnet it, that would be 33 JDs.
A: I don't have 33 JDs, I want to disconnect it now, and I'll pay the 33 JDs on monthly installments!
B: Sir, we can't close the account before you settle you bell!
A: I don't have money, any money!
B: your land line would still be active till you settle the account.
A: that means you'll add a monthly subscription on that, even if I didn't use it, the 33JDs that I can't pay now would increase each month! I can't afford that!
B: This is the instructions.
A: but this is redicilous! how can you help!
B: I can't
the guy sweared some words, and walked out!
I do believe this whole situation is stupid, he came with good well and had every intentio to settle his bell, the instruction sucked, he would never pay now, not only because he can't afford to but he also took it personal, orange should be more professional than this, what's the idea behind this is process! what would go wrong if they disconnected his line! the bell is there either way!
the other idea is, YES, its sad, but there are people who can't afford to pay a 33 JDs to settle thier telephone bell. very true! ...... O lessa!
3 comments:
yes very sad indeed, Orange service is of the worst really.
their procedures are soo ill! I suffered from them while ago
hey there, this is the first time i check ur blog..anyway, i agree..i just heard that orange restricts some of the ADSL connections and websites with zain :s as if to tell u that we r the only landline service in jordan and u will have to cave in and deal with us and only us for any connections u want with the world! sad...!
Yeah, I can imagine, but in this case and legal wise zain can sue thier asses lol.
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